Helpdesk

What is a LiveOn Digital Event?

A LiveOn Digital Event is the online equivalent of a Physical Event, as you can enjoy online all of its content and networking experience. The LiveOn platform allows you to take part in sessions which are held live, to visit sponsors booths and to converse live with sponsors representatives as well as to communicate in real time with potential associates and customers who may also be attending the same event.

I am at the Lobby. How do I register to the Cyprus Investment Funds Association - Annual General Meeting?

There is a “Login” button in the upper right-hand corner of your screen. By pressing it, you will be redirected to a special screen where you must press on “Register”.  

Here you may sign up for the Cyprus Investment Funds Association - Annual General Meeting you want to attend by filling in the following details. Of these details, those marked with (*) are mandatory.  

To complete your registration, you must check the box below the "I have read the Data Protection Policy ", stating that you have read and accept the terms of the Data Protection Privacy Policy. 

Username is automatically defined as the e-mail you sign up with. This email can not be changed after registration. As a password, you specify what you want during the registration process in the "Password" field (you confirm in the "Confirm Password" field). Note that your password is unique, only you know it, and you can change it at any time only via the password change process that you will find on the same screen. 

Once your application has been processed, according to the organiser’s procedure (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you can contact Ms. Stavroula Pollatou via email pollatou.s@liveon.tech or via phone 210 998 4882.

What information does the participant’s e-card contain at the Cyprus Investment Funds Association - Annual General Meeting?

Your participant e-card, which is your «business card» for the entire duration of the Cyprus Investment Funds Association - Annual General Meeting, contains all the details listed below, as you provided them when you registered, or which you have provided and corrected them after logging in. Items marked (*) are mandatory.  

These details will be forwarded to any sponsor representative to whom you have left your information by visiting their e-booth. These details will also be exchanged with any other participant, speaker or sponsor’s representative to whom you will send or receive a networking request. Finally, these details may be available (in accordance with the restrictions and provisions of the Data Protection Privacy Policy) to the sponsors of the event during and after the event.

How do I update my participant’s e-card at the Cyprus Investment Funds Association - Annual General Meeting?

You will find your personal participant’s e-card after you log in to LiveOn, in the upper right-hand corner of the menu, at the place where you see your name and photo (if you have added one after registration). To update your e-card, select “Profile” and you will be redirected to a separate screen showing you all the e-card details you can add and/or change.

Note that you cannot change the e-mail address you initially used for your registration to the event. This is the e-mail where you will receive all platform notifications, related to your participation to the event and your navigation at the LiveOn platform. Note also that you cannot add a photo to your e-card directly from your device camera (PC, mobile phone, etc.), and you can only upload a digital photo stored in your device, of a minimum size of 100X100 pixels.

When you are done with your corrections, you must “Save” your profile and “Return to the Lobby”. If you press “Return to the Lobby” without Saving, any additions or changes you have made will be lost.

I'm at the Lobby. How do I enter the Cyprus Investment Funds Association - Annual General Meeting?

In the upper right corner of your screen, there is the "Login" button. Pressing it will take you to a special screen where you will have to enter the username (which is the email you stated during your registration) & the password that the organizer has confirmed to you after your registration. Then press the "Login" button to complete your Login process.

After logging in, you will be automatically forwarded to the Lobby of the Cyprus Investment Funds Association - Annual General Meeting you registered. Note that now the Login button has been replaced by your Profile button: your photo (if you submitted one during the registration process) and your first name. This means you are already logged in and may start browsing the Cyprus Investment Funds Association - Annual General Meeting areas.

I forgot my username and password, what can I do?

The username is the email you registered when you signed up. If you have forgotten it, please contact Ms. Stavroula Pollatou via email pollatou.s@liveon.tech or via phone 210 998 4882.

If you forgot your password, during the Login process you will have to click on "I forgot my password". On the screen to be displayed, you should on the tab "step 1. Confirm your email" enter the email you entered when you registered and then press the "Send Password Reset Link" button. This process is completed with the appearance of the message " We have e-mailed your password reset link! ".

The password reset message is sent automatically, however it may take some time to receive it from your mail server and forward it to your account mailbox, so we recommend that you check your email account regularly. If you do not find the above password reset message, repeat the above procedure.

When you receive the e-mail with the Password Reset Link, click on the "Reset Password" button. On the screen that will appear, enter your new password twice: once in the "New password" field and another in the "Confirm new password " field. Then click on the "Change Password" button to complete the password change process and return to the Login screen and sign in to this Cyprus Investment Funds Association - Annual General Meeting.

What can I do at the Cyprus Investment Funds Association - Annual General Meeting?

At the navigation area, which is at the upper part of the screen in the Lobby area and respectively at the same place in all other areas of the Cyprus Investment Funds Association - Annual General Meeting, you will find a set of menus with our main “destinations”:

- Lobby: This is the entry point for the Cyprus Investment Funds Association - Annual General Meeting, where you can get informed on the topics, the agenda and the speakers of the event you are attending.

- Stage: this is the area where you can attend the event proceedings, live during the event and recorded after its completion, and submit your questions to the speakers.

- Agenda: here you can find out about the individual sessions on the program, their hours and speakers, and select the speeches and discussions you want to attend.

- Helpdesk: here you will find the assistance and information you need on how the Cyprus Investment Funds Association - Annual General Meeting operates and how to attend the event you have registered for.

How can I watch the live stream of the Cyprus Investment Funds Association - Annual General Meeting?

To watch the live stream of the Cyprus Investment Funds Association - Annual General Meeting as a participant, speaker or sponsor, you must select “Stage” from the navigation menu and then, on the new page that appears click on the video to start the streaming broadcast. This option is only available while the event is live streaming.

How do I ask speakers questions in a session held live on stage?

During a live speech/presentation on stage, you have the opportunity to ask questions to the speakers, by writing in the special question box that appears under the live streaming window on Stage. At each question appears the time it was posted, your name as the sender, and the text of the question. The questions you enter are forwarded directly to the speakers and/or presenters of the event and are answered during or at the end of the session, as set by the organizer each time.

How can I attend the Stage at the Cyprus Investment Funds Association - Annual General Meeting while utilizing the rest of the app's features?

When you attend the Cyprus Investment Funds Association - Annual General Meeting you can make good use of the rest of the app’s individual features at the same time (e.g. the stage with the live stream of an event and, in parallel the networking area or any of the platform’s general info areas), you will have to right-click on the respective button on the navigation bar while at the Cyprus Investment Funds Association - Annual General Meeting, in order to open a separate window on your browser for each individual area.

What informational material can I find in the sponsor's e-booth?

You may select and download to your computer any of the digital files the sponsor has made available at the Download Section of his e-booth, entitled “Information about the company and its activities”, or browse their selected web pages through the links posted there. In this later case, a separate browser window will automatically pop-up, to allow you to browse these pages while staying connected to the main event. Note though that, in case of a long inactivity with the main event, you may be asked to log in again upon returning to it.

What do I do if I have a question about browsing the Cyprus Investment Funds Association - Annual General Meeting?

If you have questions about browsing through the Cyprus Investment Funds Association - Annual General Meeting, you can look for an answer under the Helpdesk menu. This is the menu you are currently in. Today, you will find the basic information you need for your browsing. We will gradually add more answers to questions you submit, once we evaluate them, in order to improve your online experience with LiveOn. 

If you can't find the question you want or if the answer does not sufficiently address your question, please contact Ms. Stavroula Pollatou via email pollatou.s@liveon.tech or via phone 210 998 4882.

How are the personal data I provide for my participation at the Cyprus Investment Funds Association - Annual General Meeting?

IMH, the LiveOn platform, and its owner company ethosMEDIA collect and process only your personal data that relate to the event you wish to attend, your role in it, and your overall browsing experience through the event platform. The detailed Data Protection Privacy Policy of both companies is available at the footer menu of the platform.

IMH Privacy Policy LiveOn Privacy Policy
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